As travel resumes, experienced travellers seek expert guidance and reassurance. They require assistance in navigating complex travel restrictions and covid testing protocols that are expected to remain in effect for an extended period. Simply relying on online platforms for booking and self-service is no longer sufficient to meet customer expectations. Many travellers have encountered difficulties with online travel agencies that offer separate bookings for flights, accommodations, and car rentals, leaving them vulnerable to cancellations and inadequate customer service. However, online convenience will remain a crucial factor as more people shift from traditional high-street bookings to online reservations. The key challenge …